Shipping - Australia Wide - Free shipping options

Do you want Free Shipping?

These discounts should equate to free shipping, or almost!

Order $200 for 10% discount Enter 200FOR10, $100 for 5% Enter 100FOR5

We ship Australia wide and shipping charges are automatically calculated at checkout. 

Depending on your order size and location shipping options, including free shipping, are provided at checkout include:
  • National Courier Shipping - A flat rate national shipping service using the best value courier for your location and is available to 90% of Australia. This eco-friendly service is Carbon Neutral which means there is no net release of carbon dioxide into the atmosphere. Emissions are offset through two projects, The Tassie Native Forest Protection Project and the Ghanaian Cookstove Project administered through Climate Friendly.
  • Australia Post Parcel Shipping - Use this for shipping to PO Boxes or where the courier does not ship to your address.
  • Australia Post Parcel Signature Required - Use this for shipping to PO Boxes or where the courier does not ship to your address AND you want to sign for delivery. This incurs a $2.95 surcharge from Australia Post.
  • The Raw Deal Local - Delivered by us within the Central Coast, NSW. Free shipping is available based on order value, see map below. If you find the minimum for free shipping is a bit of a budget stretch, you can pay using Afterpay at the checkout. Afterpay allows shoppers to pay in four equal installments which are automatically deducted from your card every fortnight at no additional cost to you. This doen't reduce the cost to you but it does allow you to spread the payments over a few months and not waste good money on shipping charges. We pay the charges for this convenience direct to Afterpay.
  • Click & Collect at our Long Jetty store - We can pick and pack your order for collection at the store during normal business hours. Pickup will be ready the morning after you place your order (except Mondays), please call if you require it sooner. This free service requires a $25 minimum order or a $2.50 service fee will apply. This is available to NSW postcodes at checkout.

Shipping cost is calculated at checkout and added to your order before you pay. Don't forget the discount coupon which will equal free shipping for most orders.

Courier shipping includes tracking, details emailed after checkout.

There is an Authority To Leave option at checkout. We are unable to process non-delivery or missing and damaged goods claims if you choose this option.

We do not ship outside of Australia.

FAQ

Do I have to be at home when my delivery arrives?

No. If you are not at home, shippers will leave a calling card outlining how to complete the delivery.

You do not need to be at home if you select Authority To Leave at checkout, however make sure you provide adequate Delivery Instructions where the goods can be safely left. As most orders will include perishable items, your instructions should be both safe and out of the sun

When do you ship orders?

As soon as we can, this will usually be the day after you have placed the order.

The Raw Deal Local deliveries will be made within 1-3 days.

Can I track my order delivery?

Yes, tracking details will be emailed to you from the delivery service after checkout.

What couriers do you use?

We work with a carbon neutral courier consolidation service so we don't know which commercial courier company will actually deliver the goods. This allows us to provide comprehensive and affordable shipping. You will know what service has been used when you receive tracking details after your order has been dispatched.

How do you pack bulk goods?

Bulk goods are packed individually in Paper Tin Tie resealable bags, with a sealed plastic lining to maintain freshness. 

How is my package packed?

We re-use as much packing material as we can find. We try not to use plastic but this is sometimes not possible due to the fragility of shipped goods. Where glass is involved we usually use bubble wrap. It is quite disappointing to receive your package and find the contents ruined due to a broken jar!

How does click & collect work?

We will pack your order ready for you in the same way you would at the store. Your goods will be ready for pickup when we open the following day, except Sunday orders, which will be available on Tuesday. If you need it sooner (same day pickup) please call the store after you have confirmed the order online. We will accomodate you if we can. Free shipping if you use this option!

The free shipping service requires a $25 minimum order or a $2.50 service fee will apply. This option is available for NSW delivery postcodes at checkout.

How does The Raw Deal Free Shipping work?

Available to selected Central Coast suburbs. We will pack your order in the same way you would serve yourself at the store and deliver to your door from our trusty green van as soon as practically possible. Anticipate 1-3 days depending on demand and location. This service means free shipping depending on order value and suburb. Please see the map below for rates and suburbs served.

How do you work out the minimum order values for local free  shipping?

Basically we are trying to strike a balance between what we can physically achieve in a day, what it costs us in petrol etc and providing a first class service. Our aim is to provide free shipping if we can and close to it if we can't.

Afterpay

My budget doesn't allow me to reach the minimum for free local shipping.

If you find the minimum for free shipping is a bit of a budget stretch, you can pay using Afterpay at the checkout.

Afterpay allows shoppers to pay in four equal installments which are automatically deducted from your card every fortnight at no additional cost to you. This doen't reduce the cost to you but it does allow you to spread the payments over a few months and not waste good money on shipping charges. We pay charges for this facility direct to Afterpay. 

How does Afterpay decide what orders to approve?

Afterpay has rejected my order, what's the story?

Click on links on the left to visit Afterpay FAQ

From Afterpay website: When determining which orders to approve, the Afterpay system considers a number of different factors. As an example, the longer you have been a customer with Afterpay and the more orders you have successfully repaid, the more likely you will be able to spend more.

Whilst we know it can be frustrating to not know exactly how much you can spend each time, Afterpay rules and approval process help Afterpay responsibly offer a completely free service to our customers.

The good news is that each time you use Afterpay we are making a fresh decision, and over time you will be able to spend more so long as you continue to repay your instalments on time.

The Raw Deal Free Shipping Map